IT Provider Scorecard: Rate Your Provider in 10 Minutes

Most business owners have no idea whether their IT provider is doing a good job — until something breaks and they find out the hard way. This scorecard gives you a clear, honest picture in 10 minutes flat.

10 Categories. 100 Points. Zero Guesswork.

This scorecard is a self-assessment built from 30+ years of watching IT relationships work and fail. Answer the questions honestly and you'll know exactly where your provider stands — and where the gaps are.

  • Responsiveness — how fast do they actually show up when it matters?
  • Documentation — do they document your systems? Do YOU have access?
  • Security practices — firewalls, MFA, patching, and security reviews
  • Communication — plain English? Regular check-ins? Proactive updates?
  • Cost transparency — itemized invoices, predictable billing, no surprises
  • Proactive vs. reactive — do they prevent problems or just fix them?
  • Backup verification — are backups tested, or just assumed to work?
  • Strategic planning — do they help you plan ahead or just tread water?

You Don't Know Until It Breaks

Most businesses discover their IT provider is underperforming at the worst possible moment — during an outage, a security incident, or a failed backup. This scorecard lets you find the problems before they find you.

"Good Enough" Isn't Good Enough

If your only measure of IT quality is "nothing's broken right now," you're flying blind. Good IT is invisible. Bad IT is invisible too — until it isn't. The scorecard helps you tell the difference.

Knowledge Is Leverage

Whether you stay with your current provider or start looking for a new one, knowing exactly where you stand gives you the leverage to demand better. You can't improve what you haven't measured.

Get Your Free IT Provider Scorecard

Enter your information below and we'll send the scorecard straight to your inbox. No spam, no sales calls — just the scorecard.

  • 10 categories covering every aspect of IT service quality
  • Simple yes/no questions — takes 10 minutes
  • Clear scoring guide with honest interpretation
  • Built from 30+ years of evaluating IT providers
  • Completely free, no strings attached

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